When client confidentiality and emails don’t mix


Client confidentiality is one of a therapist’s greatest concerns, for both ethical and legal reasons.

When it comes to emails, many of us can feel like we’re treading on slippery ground. No matter how careful we are, mistakes can happen: we may inadvertently add personal details to an email, or send information about a client’s treatment to the wrong person.

The facts

If any emails that you send contain specific client details, such as their names, addresses or treatment information, or if you send marketing emails, you will need to make sure that they comply with the Data Protection Act and the Privacy & Electronic Communications Regulations. We explain more about encryption here.

Email encryption

Many businesses choose to encrypt emails that contain confidential information. Connect Psychotherapy Practice uses a company called Egress Switch and they’ve just sent us details of a press release that explains more about how it works for them.

We have carried out reviews of a variety of encryption providers, and hope they help you if you decide to look into it further.