Clinic Answer – more than an answering service


I’m sure you’ve all been there – while in the middle of a client appointment, the phone rings and no one is there to answer it in time, so you’re left wondering if it was an existing or new client. Perhaps they left a message and you’ll try to return the call later, or maybe next time they try to call you’re free and ready to answer? As a busy therapist, it’s not always possible to get to the phone in time, which is why we’ve worked closely with the team at Clinic Answer to support their unique offering.
Clinic Answer are one of our business partners that you can find out more about here. They specialise in providing practices with a telephone answering and PA service, and we were very happy to receive this wonderful testimonial from one of their recent clients, Framework Clinics, and wanted to share their experience with you.
Framework Clinics have multiple clinic locations and offer multiple therapies through different practitioners. Because of this, their practitioners work from different locations and the schedule can change on a daily basis. They have a part-time practice administrator based in one of the clinics and she covers many functions as well as answering calls.
Morag Fraser from Framework Clinics explains why she chose Clinic Answer as her answering service partner:
“We wanted an answering service which was industry-specific and could work as part of our team. We did not want to have to restructure how we worked just to allow an answering service to be able to work with us. It was important that the service we chose was experienced in dealing with clinics to ensure they were able to understand and cover all our requirements.
Clinic Answer was able to offer a team of bright and friendly PAs to answer our calls. Our PAs were experienced with our diary system (Private Practice Software) so the integration of using our diary and booking appointments was simple.
The set up for our one month free trial was easy. They have obviously done this many times before! Covering all the information a receptionist would need know in order to manage the calls and book appointments, Clinic Answer gave us confidence that we were in safe hands. The information they have at their fingertips when they answer our calls is vast. From directions and parking to treatment costs and how we work with Private Medical Insurance referrals, we know that everything is covered. We work 5 days a week and were given full cover by Clinic Answer.
We now have excellent communications between our clinics and our Clinic Answer team. This was another key factor which is important to our business as things can change and when we need to update our PAs we must know that it is done quickly and fully understood.
For us, Clinic Answer is the perfect fit. Throughout our free one month trial our Clinic Answer PAs worked smoothly and seamlessly within our practice and dealt with calls efficiently in a very friendly manner. We called our clinic numbers to hear for ourselves how the calls were dealt with. Clinic Answer always greeted in the same pleasant, warm and friendly way. This is what we want all callers to experience each time they call. Our PAs were able to help our patients book in at a time that suited them while ensuring they maximised the appointment slots available for the practitioners.
We thoroughly recommend Clinic Answer’s service. They offer a one month free trial which is a fantastic way to test the service without any cost or obligation to see for yourselves.
If you’d like to try the free one month trial, simply head over here to find out more and get started.