In recent years, the accessibility and convenience of online therapy have been on the rise, with BetterHelp standing at the forefront as the world’s largest online therapy platform.

While it has gained recognition for its vast user base and user-friendly interface, it is essential to delve into the concerns and issues users have shared regarding BetterHelp.

In this article, we will explore in detail what’s wrong with BetterHelp and “Why is BetterHelp Bad?”, focusing on recent problems and criticisms.

More importantly, we’ll also cover why is a better option for online therapy than BetterHelp due to it’s low prices (from £31.5 per week) and reliable therapy quality from licensed UK therapists.


We highly recommend using as the best alternative to BetterHelp, especially for UK patients. 

Here's what makes them better than BetterHelp:

 Instant match with therapist. BetterHelp can take days.
 Hundreds of licensed UK-based therapists. BetterHelp won't call their UK therapists 'licensed'.
From only £31.5 per week.BetterHelp is £50-£80 per week.
Good reviews. No controversy.BetterHelp has a rocky track record.

Get 20% off with this link.

Why is BetterHelp Bad? Recent BetterHelp Issues and Problems Users Have Shared

  • Quality of Therapists

One of the recurring issues reported by users is concerns about the quality of therapists on the platform. Some users claim that they have had sessions with therapists who appeared to lack proper qualifications or expertise.

  • Difficulty in Finding a Suitable Therapist

Finding the right therapist is essential for effective mental health treatment. Users have shared their frustrations about the process of finding a therapist who suits their specific needs, stating that it can be time-consuming and challenging.

  • Pricing and Subscription Issues

Many users have expressed their dissatisfaction with BetterHelp’s pricing and subscription model. While the platform offers various plans, some users find them expensive and inflexible.

  • Response Time

Timely access to therapy is crucial for individuals in distress. However, users have reported that response times from therapists can vary significantly, with some experiencing delays in communication.

  • Privacy and Security Concerns 

Online therapy involves sharing sensitive personal information. Users have voiced concerns about the platform’s privacy and security measures, highlighting the need for robust protection of their data.

  • Lack of In-Person Interaction 

One of the core criticisms of online therapy, including BetterHelp, is the absence of face-to-face interaction. Some argue that this diminishes the personal touch that traditional therapy offers.


Why is a better option for online therapy than BetterHelp

In your search for quality online therapy, consider as a promising alternative to BetterHelp.

Why Choose

  • Variety of Qualified UK Therapists: The boast of a diverse team of licensed therapists based in the UK. This diversity makes it easier to find a therapist tailored to your specific needs.
  • Affordable and Transparent Pricing: From just £31.5 per week, it’s almost half the price of BetterHelp for a better service.
  • User-Friendly Platform: With an intuitive interface, makes it easy to connect with your chosen therapist for seamless communication.
  • Timely Responses: They prioritize prompt support, ensuring you can connect with your therapist when you need it most.
  • Privacy and Security: Your privacy and data security are top priorities at Calmerry, providing peace of mind during therapy.
  • Flexible Scheduling: Calmerry offers flexible scheduling options, allowing you to book sessions that fit your calendar.


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The Growing Popularity of Online Therapy

  • A Shift in Mental Health Care

The digital age has ushered in significant changes in how we approach mental health care. Online therapy services have become increasingly popular due to their accessibility and flexibility.

  • BetterHelp’s Prominence

BetterHelp has gained prominence as a market leader in the online therapy industry. Its extensive advertising campaigns and easy-to-use platform have contributed to its widespread recognition.

What’s Wrong with BetterHelp? Recent Controversies Surrounding BetterHelp

  • Regulatory Scrutiny

BetterHelp has faced regulatory scrutiny in some regions, raising questions about its compliance with mental health regulations. It is essential to stay informed about the legal status of BetterHelp in your area.

  • Marketing and Advertising Practices 

The platform’s aggressive marketing and advertising strategies have sparked debates about whether they adequately inform potential users about the limitations and potential drawbacks of online therapy.


Assessing BetterHelp’s Legitimacy

  • Licensed Therapists

Despite the criticisms, BetterHelp maintains that it has licensed therapists on its platform. It’s essential to investigate the qualifications and credentials of the therapist you choose to work with.

  • Positive User Experiences 

Amidst the criticisms, some users have reported positive experiences with BetterHelp, crediting the platform with providing much-needed support during challenging times.



In conclusion, while BetterHelp has established itself as the world’s largest online therapy platform, it is not without its issues and criticisms.

Recent problems and user concerns have shed light on aspects such as therapist quality, difficulty in finding a suitable therapist, pricing, response times, privacy, and the absence of in-person interaction.

It is crucial for individuals considering BetterHelp to weigh the pros and cons carefully and conduct thorough research.

Online therapy can be a valuable resource, but it is not a one-size-fits-all solution. It is advisable to consult with a qualified mental health professional to determine the most suitable form of therapy for your unique needs.


Frequently Asked Questions (FAQs)

  • Is BetterHelp a legitimate therapy platform?
    • Yes, BetterHelp is a legitimate platform with licensed therapists available to provide support.
  • What are the recent issues users have had with BetterHelp?
    • Recent user concerns include therapist quality, difficulty in finding a suitable therapist, pricing, response times, privacy, and the absence of in-person interaction.
  • Is BetterHelp regulated by mental health authorities?
    • BetterHelp’s regulatory status may vary by region. It’s essential to verify its legal status in your area.
  • Can online therapy be as effective as in-person therapy?
    • Online therapy can be effective for many individuals, but its suitability depends on individual preferences and needs.


As the landscape of mental health care continues to evolve, staying informed and making informed choices about your mental health treatment is of utmost importance.